We composed many answers to your questions around the new app. Take a look for the respective category and experience more about the handling with Hallesche4u:
Your receipts previously submitted via the app will no longer be available after the update due to extensive adjustments to the technical infrastructure. The adjustments are necessary in order to provide you with value-added services in the receipt overview. However, from now on you will have access to all payment advices via Hallesche4u and thus keep track of your submissions and reimbursements.
Important: Your drafts will also no longer be available after the update. If you still have documents saved in draft status, please submit them by March 29, 2022 at the latest.
With Hallesche4u you have everything important concerning your health in your hand - and in view!
Further functions are already being planned - with Hallesche4u you won't miss any novelties.
You can select the language of the menu navigation to German or English.
You can change the setting under the following path:
Profil – Einstellungen – Sprache (Profile – Settings – Language)
With Hallesche4u you will also receive the documents displayed as PDF:
For example, payment notices (Submit - Payment advices) or contract documents (Policies - Private Krankenversicherung - Documents).
You can translate texts from these documents directly using translation functions of your cell phone. Enclosed you will find a guide of possible external translation options. Hallesche does not assume any liability or guarantee for the translation and functionality.
1 iOS - operating system (iPhone / iPad):
1.1 Translation with Apple's default translation function:
1. Open a document in the app and select the text to be translated.
2. Click on the arrow pointing to the right in the selection menu
3. Select "Translate“
4. Select the desired language
5. Translate. The translated text can also be copied or read aloud…
On the iPhone/iPad, a language can be loaded directly onto the Iphone under the tile "Settings" - "Translate" - "Loaded languages". This means that a translation is also possible offline.
1.2 Translation with the translation function of DeepL:
The translation quality may be better here.
Prerequisite: Installation of the app "DeepL" from the App Store.
1. Open the document in the app and select the text to be translated.
2. Click on the arrow pointing to the right in the selection menu.
3. Select "Share“.
4. Select "DeepL" among the documents displayed (if using for the first time, DeepL may need to be selected under "more").
5. The selected text opens in DeepL. If necessary, you can adjust the language in DeepL. The translated text can also be copied or read aloud.
Note: At DeepL you can choose a "Pro-Version" (not free of charge), where the data is not stored on the servers of DeepL and you can create your own glossary.
2 Android operating system (Smartphone / Tablet):
Since the standard version of the PDF viewer for Android does not include any options for subsequent use of the selected text other than copying, it is recommended that you install the "DeepL" app or a comparable translation app here.
2.1 Translation with the translation function using the example of „DeepL“:
1. Open the document in the app and download it.
2. Select the text that you want to translate.
3. Select "Copy“.
4. Open the app "DeepL" and paste the text using the button.
5. The selected text will be translated in the field beneath.
Note: At DeepL you can choose a "Pro-Version" (not free of charge), where the data is not stored on the servers of DeepL and you can create your own glossary.
You can submit your receipts in the "Invoices" tab. To do so, use the button " Record receipt now" in the lower area of the screen. You will now be directed to our receipt wizard. In the first step, select the contract and the insured person for whom you want to submit a receipt. You can also add further notes to the receipt in the free text field under "Personal comments". The data will not be transmitted to Hallesche, but will help you to find receipts more easily afterwards.
In the second step, you can add attachments to your receipt. To do this, click on the "plus" symbol and choose whether you want to upload the receipts as a photo from the gallery or as a PDF document, or take a photo of the receipts directly in the app using the photo function. Once you have added your attachments, you can check your receipt again in the third and final step. If everything is correct, you can complete the receipt submission. The receipt can now either be saved as a draft or submitted directly to Hallesche.
The app provides you with supporting information at each step of the receipt submission process. You can hide these sequences after viewing them for the first time.
You can easily send us your bank account details via the following path in the app: Profile -> Change bank details.
In addition, you can also send us your account details together with the invoice to be refunded using the photo function.
Your data is protected in the app by the necessary entry of your login data or by an alternative authentification. Nevertheless, we recommend that you change your password for Hallesche4u for security reasons. You can still use the app on another device after the loss, because your data will be synchronized.
You should also have your device locked according to the manufacturer's recommended procedure.
Your contract data will be made available by the systems of Hallesche via a secure online transmission procedure.
Data storage takes place exclusively on servers of the ALH Group. All valid German and European data protection regulations are meticulously observed. Data processing takes place exclusively in a member state of the European Union or in another state that is a party to the Agreement on the European Economic Area.