The most frequently asked questions around Hallesche4u

We composed many answers to your questions around the new app. Take a look for the respective category and experience more about the handling with Hallesche4u:



Submission of receipts

Digital Document delivery

Data and privacy

Registration, authentication, identification

My health

What are the advantages of Hallesche4u?

With Hallesche4u you have everything important concerning your health in your hand - and in view! 

  • No need to visit the post office: Medical bills, prescriptions, medical prescriptions and medical referrals can be sent to us quickly and easily with Hallesche4u.
  • Everything in a safe place: View your payment advices, contractual documents and tariff details and change your address and bank details.
  • Your direct contact to Hallesche: In Hallesche4u, help and advice is always just a click away.

Further functions are already being planned - with Hallesche4u you won't miss any novelties.

Are there any differences between the Hallesche4u app and the web version?
The web version of Hallesche4u is structured in the same way as the Hallesche4u app and thus includes all the already familiar functions, with the exception of the photo function when submitting invoices. Due to differences in the formats, the two applications differ in part only in the arrangement of the content.
Who can use Hallesche4u?
Hallesche4u is available to all insured persons of the Hallesche health Insurance for free. Excluded are contracts of short-term health insurance for trips abroad. All you need is an internet capable smartphone or tablet. With our new web version of Hallesche4u you can also use the functions via your computer or laptop.
Is it planned to offer the app for Windows-Phone in the future?
Currently the app is only available for Android and iOS. A deployment for Windows is not planned at the moment. Hallesche4u can still be used as a web version in the browser at any time.
What requirements does my device have to meet to use Hallesche4u?
For iOS devices, iOS 13 or higher must be installed. For Android devices, you need Android version 8 or higher. You can open and use the web version on any internet-enabled device via any internet browser. However, we recommend using the latest version of common browsers such as Google Chrome or Safari.
Where can I find the information about which version of Hallesche4u I am currently using?
You will find the current version number via the following path: Profile -> Information -> Software. In addition, the version number is displayed in the Google Play Store or Appstore as well as at the top of the screen when you log in
Can I as an insured person also receive my own access data?
Unfortunately, access data can currently only be provided for policyholders. However, all business transactions of the persons coinsured in the contract can also be handled via this access. It is also possible to log on to different devices with the same access data.
Translation of documents in Hallesche4u

You can select the language of the menu navigation to German or English.

You can change the setting under the following path:

Profil – Einstellungen – Sprache (Profile – Settings – Language)

With Hallesche4u you will also receive the documents displayed as PDF:
For example, payment notices (Submit - Payment advices) or contract documents (Policies - Private Krankenversicherung - Documents).

You can translate texts from these documents directly using translation functions of your cell phone. Enclosed you will find a guide of possible external translation options. Hallesche does not assume any liability or guarantee for the translation and functionality.

1 iOS - operating system (iPhone / iPad):

1.1 Translation with Apple's default translation function:
1. Open a document in the app and select the text to be translated.
2. Click on the arrow pointing to the right in the selection menu 
3. Select "Translate“
4. Select the desired language
5. Translate. The translated text can also be copied or read aloud…

On the iPhone/iPad, a language can be loaded directly onto the Iphone under the tile "Settings" - "Translate" - "Loaded languages". This means that a translation is also possible offline.

1.2 Translation with the translation function of DeepL:
The translation quality may be better here.
Prerequisite: Installation of the app "DeepL" from the App Store.

1. Open the document in the app and select the text to be translated.
2. Click on the arrow pointing to the right in the selection menu. 
3. Select "Share“.
4. Select "DeepL" among the documents displayed (if using for the first time, DeepL may need to be selected under "more").
5. The selected text opens in DeepL. If necessary, you can adjust the language in DeepL. The translated text can also be copied or read aloud.

Note: At DeepL you can choose a "Pro-Version" (not free of charge), where the data is not stored on the servers of DeepL and you can create your own glossary.

2 Android operating system (Smartphone / Tablet):

Since the standard version of the PDF viewer for Android does not include any options for subsequent use of the selected text other than copying, it is recommended that you install the "DeepL" app or a comparable translation app here. 

2.1 Translation with the translation function using the example of „DeepL“:
1. Open the document in the app and download it.
2. Select the text that you want to translate.
3. Select "Copy“.
4. Open the app "DeepL" and paste the text using the button.
5. The selected text will be translated in the field beneath.

Note: At DeepL you can choose a "Pro-Version" (not free of charge), where the data is not stored on the servers of DeepL and you can create your own glossary.

How do I receive the semi-annual surveys in the tariff with special agreement?

The surveys can only be answered via Hallesche4u:

  • As soon as a survey is available for you, you will receive a push notification from Hallesche4u.
  • You will find the link for the survey in the Health tab.
  • You have 3 weeks to complete the survey. Unfortunately, you will no longer be able to take part after this time.
  • Once you have completed the survey in full, you will receive an expense allowance of €30 in the next few days to your account on file with us.

Who can I contact in case of questions or (technical) problems?
Please write us a message under the menu item "Contact" or email to Kundensupport Hallesche4u. You can also contact our service hotline from Monday to Friday between 8:00 - 20:00. We will be happy to help you.
Who can I contact in case of questions about my health?
The staff at the Hallesche health helpline will be happy to provide you with information - around the clock, every day. Since the health telephone is an external service, the contents of the calls are not forwarded to Hallesche. 

Health helpline: (0711) 6603-2000

Submission of invoices
How does invoice submission work with Hallesche4u?

You can submit your receipts in the "Invoices" tab. To do so, use the button " Record receipt now" in the middle area of the screen. You will now be directed to our receipt wizard. In the first step, select the contract and the insured person for whom you want to submit a receipt. You can also add further notes to the receipt in the text field under "Add Note". The data will not be transmitted to Hallesche, but will help you to find receipts more easily afterwards.

In the second step, you can add attachments to your receipt. To do this, click on the "plus" symbol and choose whether you want to upload the receipts as a photo from the gallery or as a PDF document, or take a photo of the receipts directly in the app using the photo function. The latter is not possible in the web version.

Once you have added your attachments, you can check your receipt again in the third and final step. If everything is correct, you can complete the receipt submission. The receipt can now either be saved as a draft or submitted directly to Hallesche.

Hallesche4u provides you with supporting information at each step of the receipt submission process. You can hide these sequences after viewing them for the first time.

Can I submit several receipts at the same time?
You can collect up to 50 document pages in one receipt. One receipt can thus include several invoices. The only important thing is that the invoices are assigned to the same contract and the same insured person.
Can I still submit my receipts by mail after a failed transfer?
If there are any problems with the transmission or the subsequent retrieval of the invoice data, Hallesche4u will inform you accordingly. You can then either resubmit the documents or you can send the documents by mail to the Hallesche. In any case, please contact our customer support so that we can correct the error as soon as possible.
Can I collect receipts without submitting them or will the receipts be lost?
Don't worry, your collected receipts will not be lost. Receipts that you have not yet submitted can be found in the "Invoices" tab under "Drafts". There you can see at a glance the name of the receipt, the date it was created and the date of the last change. The drafts can be selected and changed or sent to Hallesche by clicking on "Submit all the receipts".
What happens if I additionally submit receipts by mail?
The invoices are checked and then receive a "double submission note".  In order to keep the administrative effort low, we ask you to personally mark the invoices submitted via Hallesche4u  for you and not to submit them additionally by mail.
Can I get information about the processing status via Hallesche4u?
You will receive a notification when your receipts have been successfully submitted. Further information is currently not available. However, we are working on integrating this function into Hallesche4u as soon as possible.
Why do I also receive my payment advices by post?
We are aware that a purely digital provision of documents is more sustainable and corresponds to the wishes of many customers. We are currently creating the legal and organisational framework to switch to purely digital document delivery at the request of our customers.
Can I synchronize my submissions on different devices?
Yes, if you have installed Hallesche4u on several devices, you can log in everywhere with your login data. Hallesche4u automatically synchronizes all your data on multiple devices.

Digital Document Delivery
You have the option of receiving some of your documents exclusively digitally via Hallesche4u. If digital document delivery is active, you no longer receive documents by post. To start with, digital document delivery includes your payment advices. The scope of documents in digital document delivery will be gradually expanded.
After logging in to Hallesche4u, you will be asked whether you would like to activate digital document delivery. After successful activation, you will no longer receive all correspondence that has been classified for digital document delivery by post. You can change your settings for digital document delivery at any time via the following path in the app: Profile > Digital Document Delivery.

Privacy and data protection
May I use the app as an authorized representative for an insured person?
Yes, as an authorized representative you can use Hallesche4u on behalf of the policyholder.
What happens if I lose my smartphone? Is my data still protected?

Your data is protected in Hallesche4u by the necessary entry of your login data or by an alternative authentification. Nevertheless, we recommend that you change your password for Hallesche4u for security reasons. You can still use Hallesche4u on another device after the loss, because your data will be synchronized.

You should also have your device locked according to the manufacturer's recommended procedure.

Where is my data stored?

Your contract data will be made available by the systems of Hallesche via a secure online transmission procedure.

Data storage takes place exclusively on servers of the ALH Group. All valid German and European data protection regulations are meticulously observed. Data processing takes place exclusively in a member state of the European Union or in another state that is a party to the Agreement on the European Economic Area.

Is my data safe during transfer?
Yes! During the development of Hallesche4u the currently valid security procedures were followed. We also regularly conduct external safety audits.
Will I be automatically logged out of Hallesche4u?
Yes, you will be logged out automatically after 15 minutes of inactiviy. If you have activated the alternative authentication, you can use it to quickly and easily reactivate Hallesche4u without having to enter your login data.
What personal data can I change in Hallesche4u?
In addition to your contact details, you can also change your bank details in Hallesche4u.

Registration, authentication, identification
From when is registration in Hallesche4u possible?
Registration in Hallesche4u is only possible at the official start of the contract with Hallesche.
What information do I need to register?
To register, you need your insurance number, your first and last name, and your date of birth. Since sensitive data can be accessed via Hallesche4u, an additional authentication procedure is necessary. You can choose between online identification via our partner NECT and postal mail.
Why do I need an ID?
You need a customer ID to log into Hallesche4u securely. After logging in, you can enter your e-mail address as a customer ID and change the password.
Why are the activation data sent by post?
For security reasons you will receive the activation data by mail. Alternatively, you also have the option of using the online identification of our partner NECT and thus bypassing the activation data in a fully digitized way using the selfie identification process. All you have to do is identify yourself with your ID card.
Where can I activate the alternative authentication?
You can then activate the alternative authentication via the following path: Profile -> Settings -> Data & permissions -> Alternative authentication.

My health
When could it be appropriate to use a symptom checker?
Symptom checkers are approved medical products which are essentially designed to assist you in the initial medical assessment of your personal situation. Following the structured symptom query, you will not only receive an analysis of your personal symptom, but also information about the potential findings and suggestions for further action, e.g. through the integrated doctor search of the Health Foundation. Symptom checkers should never replace medical advice or a professional diagnosis.
What is the source of the information regarding the symptoms and findings?
Hallesche provides the symptom checker in cooperation with DOCYET GmbH. The Symptomchecker is an approved medical device according to MPG. DOCYET has established its own editorial team of medical professionals, e.g. nurses and doctors, who generate and continuously update the content of the information on symptoms and illnesses. The symptom check is based on the functionality of Infermedica, which is certified in accordance with the highest industrial standards.
What happens to the personal data I disclose during the symptom check?
No data is transferred to Hallesche. As part of the symptom check, DOCYET works with Infermedica, the Health Foundation and Deutsche Telekom AG. No data is transferred to analytics services, e.g. Google Analytics or social platforms, e.g. Facebook. You can view the full privacy policy of our partner DOCYET here.
What is the Hallesche Health Portal?
Current health topics, valuable tips and information, health lexicon, health tests, comprehensive service offers and much more can be found in the health portal of the Hallesche. Here you will receive professionally founded and quality-assured information on all aspects of health. You can also stay up to date with our regular newsletter.
What advantages does the video consultation offer?
With the video consultation you receive medical advice around the clock from the comfort of your own home. The doctors of our partner MD Medicus can also provide you with private prescriptions and send them to cooperating or desired pharmacies. The service is free of charge for persons with comprehensive health insurance and insured persons in the MEGA.Clinic, GIGA.Clinic and FEELfree tariffs, as well as by arrangement for selected companies.
How is data protection ensured during the video consultation?
The protection of your data has the highest priority. Hallesche does not receive any personal health data - the doctors of MD Medicus are subject to medical confidentiality. The collection, processing and use of personal data by MD Medicus takes place only for the purpose of making appointments and checking your insurance status. MD Medicus stores the data exclusively on its own servers. The calls are also made using highly encrypted connections. The calls are not stored.