The most frequently asked questions around Hallesche4u

We will initially make the update available for iOS from March 30th, 2022. To ensure the smoothest possible update process, we are rolling out the update to our iOS users in stages. If you have enabled automatic updates, you do not need to take any further action, you will receive the update automatically. We are currently planning to complete the iOS update by the beginning of May and start the Android update afterwards. The entire update process should be completed by the end of May.

You can log in to the app with your known access data. For the security of your data, you must log in again once with your access data. You can then activate the alternative authentication via the following path in the app: Profile -> Settings -> Data & security -> Alternative authentication.

You can generate new access data at any time here. For security reasons, we currently only offer access data to be sent by post.

Your receipts previously submitted via the app will no longer be available after the update due to extensive adjustments to the technical infrastructure. The adjustments are necessary in order to provide you with value-added services in the receipt overview. However, from now on you will have access to all payment advices via Hallesche4u and thus keep track of your submissions and reimbursements.

Important: Your drafts will also no longer be available after the update. If you still have documents saved in draft status, please submit them by March 29, 2022 at the latest.

We are aware that a purely digital provision of documents is more sustainable and corresponds to the wishes of many customers. We are currently creating the legal and organisational framework to switch to purely digital document delivery at the request of our customers.

Unfortunately, the functionalities of the barcode scanner do not fit in with the long-term extensions planned for the invoice tab. A subsequent introduction is therefore not planned at present. Instead, you now have the option of adding existing documents to your receipt in the form of PDFs or images.

With Hallesche4u you have everything important concerning your health in your hand - and in view! 

• No need to visit the post office: Medical bills, prescriptions, medical prescriptions and medical referrals can be sent to us quickly and easily with Hallesche4u.
• Everything in a safe place: View your payment advices, contractual documents and tariff details and change your address and bank details.
• Your direct contact to Hallesche: In the app, help and advice is always just a click away.

Further functions are already being planned - with Hallesche4u you won't miss any novelties.

Hallesche4u is available to all insured persons of the Hallesche health Insurance for free. Excluded are contracts of short-term health insurance for trips abroad. All you need is an internet capable smartphone or tablet.

Currently the app is only available for Android and iOS. A deployment for Windows is not planned at the moment.

For iOS devices, it must be at least an iPhone 6s with iOS 11 or higher installed. For Android devices, you need Android version 7 or higher.

You will find the current version number via the following path in the app: Profile -> App information -> Software. In addition, the version number is displayed in the Google Play Store or Appstore as well as at the bottom of the screen when you log in

You can change the language via the following path in the app: Profile -> Settings -> Language

You can select the language of the menu navigation to German or English.

You can change the setting under the following path:

Profil – Einstellungen – Sprache (Profile – Settings – Language)

With Hallesche4u you will also receive the documents displayed as PDF:
For example, payment notices (Submit - Payment advices) or contract documents (Policies - Private Krankenversicherung - Documents).

You can translate texts from these documents directly using translation functions of your cell phone. Enclosed you will find a guide of possible external translation options. Hallesche does not assume any liability or guarantee for the translation and functionality.

1 iOS - operating system (iPhone / iPad):

1.1 Translation with Apple's default translation function:
1. Open a document in the app and select the text to be translated.
2. Click on the arrow pointing to the right in the selection menu 
3. Select "Translate“
4. Select the desired language
5. Translate. The translated text can also be copied or read aloud…

On the iPhone/iPad, a language can be loaded directly onto the Iphone under the tile "Settings" - "Translate" - "Loaded languages". This means that a translation is also possible offline.

1.2 Translation with the translation function of DeepL:
The translation quality may be better here.
Prerequisite: Installation of the app "DeepL" from the App Store.

1. Open the document in the app and select the text to be translated.
2. Click on the arrow pointing to the right in the selection menu. 
3. Select "Share“.
4. Select "DeepL" among the documents displayed (if using for the first time, DeepL may need to be selected under "more").
5. The selected text opens in DeepL. If necessary, you can adjust the language in DeepL. The translated text can also be copied or read aloud.

Note: At DeepL you can choose a "Pro-Version" (not free of charge), where the data is not stored on the servers of DeepL and you can create your own glossary.

2 Android operating system (Smartphone / Tablet):

Since the standard version of the PDF viewer for Android does not include any options for subsequent use of the selected text other than copying, it is recommended that you install the "DeepL" app or a comparable translation app here. 

2.1 Translation with the translation function using the example of „DeepL“:
1. Open the document in the app and download it.
2. Select the text that you want to translate.
3. Select "Copy“.
4. Open the app "DeepL" and paste the text using the button.
5. The selected text will be translated in the field beneath.

Note: At DeepL you can choose a "Pro-Version" (not free of charge), where the data is not stored on the servers of DeepL and you can create your own glossary.

Our English customer care is at your disposal for questions regarding your insurance coverage.  

+49 (0)711/66 03-27 00 - Monday to Friday, von 8:30 - 17:00 o’clock

In German (Service Telefon): +49 (0)800/30 20 100 (toll-free) - Monday to Friday, 8:00 - 20:00     

For questions about your health, you can contact the health helpline. Here, medical experts advise you on issues such as sensible prophylactic measures, advantages and disadvantages of certain therapies, obtaining a non-binding second opinion, travel vaccinations and travel first-aid kit, support in case of care, and much more.     

Health helpline: +49 (0)711/6603-2000 - 24 hours a day 

No, the health telephone is an external service for our insured persons. The contents of the conversations are not forwarded to Hallesche.

Please write us a message under the menu item "Contact" or email to kundensupport@hallesche.de. You can also contact our service hotline from Monday to Friday between 8:00 - 20:00. We will be happy to help you.

You can submit your receipts in the "Invoices" tab. To do so, use the button " Record receipt now" in the lower area of the screen. You will now be directed to our receipt wizard. In the first step, select the contract and the insured person for whom you want to submit a receipt. You can also add further notes to the receipt in the free text field under "Personal comments". The data will not be transmitted to Hallesche, but will help you to find receipts more easily afterwards.

In the second step, you can add attachments to your receipt. To do this, click on the "plus" symbol and choose whether you want to upload the receipts as a photo from the gallery or as a PDF document, or take a photo of the receipts directly in the app using the photo function. Once you have added your attachments, you can check your receipt again in the third and final step. If everything is correct, you can complete the receipt submission. The receipt can now either be saved as a draft or submitted directly to Hallesche.

The app provides you with supporting information at each step of the receipt submission process. You can hide these sequences after viewing them for the first time.

You can collect up to 50 document pages in one receipt. The only important thing is that the documents are assigned to the same contract and the same insured person.

If there are any problems with the transmission or the subsequent retrieval of the invoice data, the app will inform you accordingly. You can then either resubmit the documents or you can send the documents by mail to the Hallesche. In any case, please contact our customer support so that we can correct the error as soon as possible.

Don't worry, your collected receipts will not be lost. Receipts that you have not yet submitted can be found in the "Invoices" tab under "Drafts". There you can see at a glance the name of the receipt, the date it was created and the date of the last change. The drafts can be selected and changed or sent to Hallesche by clicking on "Submit all the receipts".

However, we recommend that you file the original invoice at home.

You will receive a notification when your receipts have been successfully submitted. Further information is currently not available. However, we are working on integrating this function into Hallesche4u as soon as possible.

Your invoice will be processed as usual in our service department and you will subsequently receive a payment advice digitally in Hallesche4u and by post. We are currently creating the legal and organisational framework conditions to switch to purely digital document dispatch at the customer's request.

You can use the "Contact" function to send us inquiries about contracts, benefits and app functions directly in Hallesche4u.

Yes, if you have installed Hallesche4u on several devices, you can log in everywhere with your login data. The app automatically synchronizes all your data on multiple devices.

You can load receipts with up to 50 pages into the app.

You can easily send us your bank account details via the following path in the app: Profile -> Change bank details.

In addition, you can also send us your account details together with the invoice to be refunded using the photo function.

Your data is protected in the app by the necessary entry of your login data or by an alternative authentification. Nevertheless, we recommend that you change your password for Hallesche4u for security reasons. You can still use the app on another device after the loss, because your data will be synchronized.

You should also have your device locked according to the manufacturer's recommended procedure.

Your contract data will be made available by the systems of Hallesche via a secure online transmission procedure.

Data storage takes place exclusively on servers of the ALH Group. All valid German and European data protection regulations are meticulously observed. Data processing takes place exclusively in a member state of the European Union or in another state that is a party to the Agreement on the European Economic Area.

You can easily install Hallesche4u on several devices and log in with your access data. The app automatically synchronizes on multiple devices.

Yes! During the development of the app the currently valid security procedures were followed. We also regularly conduct external safety audits.

You will find the logout button at the top right in the "Profile" tab.

Yes, you will be logged out automatically after 15 minutes if you do not use the app. If you have activated the alternative authentication, you can use it to quickly and easily reactivate the app without having to enter your login data.

In addition to your contact details, you can also change your bank details in Hallesche4u.

You need a customer ID to log into Hallesche4u securely. After logging in, you can enter your e-mail address as a customer ID and change the password.

You can use Hallesche4u on several devices. Simply download the app from the Appstore (iOS) or the Google Play Store (Android) and log in with your login data.

You can then activate the alternative authentication via the following path in the app: Profile -> Settings -> Data & security -> Alternative authentication.

There are currently problems with using internet browsers that are not widely available, such as cliqz, Opera touch or Firefox Klar. Please use Google Chrome or Safari as your default browser.

Symptom checkers are approved medical products which are essentially designed to assist you in the initial medical assessment of your personal situation. Following the structured symptom query, you will not only receive an analysis of your personal symptom, but also information about the potential findings and suggestions for further action, e.g. through the integrated doctor search of the Health Foundation. Symptom checkers should never replace medical advice or a professional diagnosis.

Hallesche provides the symptom checker in cooperation with DOCYET GmbH. The Symptomchecker is an approved medical device according to MPG. DOCYET has established its own editorial team of medical professionals, e.g. nurses and doctors, who generate and continuously update the content of the information on symptoms and illnesses. The symptom check is based on the functionality of Infermedica, which is certified in accordance with the highest industrial standards.

No data is transferred to Hallesche. As part of the symptom check, DOCYET works with Infermedica, the Health Foundation and Deutsche Telekom AG. No data is transferred to analytics services, e.g. Google Analytics or social platforms, e.g. Facebook. You can view the full privacy policy of our partner DOCYET here.

Our partner DOCYET works together with the Robert Koch Institute and the BZgA here and updates the information in the application on demand.

Current health topics, valuable tips and information, health lexicon, health tests, comprehensive service offers and much more can be found in the health portal of the Hallesche. Here you will receive professionally founded and quality-assured information on all aspects of health. You can also stay up to date with our regular newsletter.