Healthcare hotline:
Tel.: +49 711/6603-2000

International emergency hotline:
Tel.: +49 711/6603-3930

Your advantages:

• 24/7 service
• Consultation, medical network search, and support in emergencies provided by medical personnel
• Consultations are available in more than 25 languages

By means of international networks, our doctors check if optimal medical care is assured on site and they attend to employees and their relatives – if necessary – up to their repatriation. This is how first-class care is assured.

• Healthcare portal
• Administration portals for employers (e.g., digital eligibility administration)
• Portal for employees (e.g., information on the insurance cover and medical network search)
• Electronical submission of claims (for 91 days or longer) via the portal or app
• Easy submission of bills from business trips (of 365 days at the longest) via an online form

• Telehealth:
  • Video consultation
  • Chat consultation
• Specialist doctor and appointment service
• Obtaining further medical opinions
• Employee assistance program
• Country information
• Security services
• Global insurance solutions
• Well-being programs
• Additional app solutions (e.g., risk warning system, app for spinal health, etc.)